Guest service is a hospitalities establishment’s opportunity to connect with guests, provide impeckable service, and show they care. And when guest service is executed well, it can resonate with guests for years to come.


That’s why training your service personnel is just as important (if not more) as training your marketing or sales teams.


It’s all about anticipating guest needs, responding to guest needs and executing on guest needs...


The course also includes guest ethics, hosting guests, handling complaints, understanding and adapting to different guest personalities, cultural considerations, perceptions vs. Expectation and much more...   



DURATION: 3 Days

Guest Service Training Take guest service to service excellence…