TAKING SERVICE DELIVERY TO THE NEXT LEVEL OF SERVICE EXCELLENCE...
Become a master communnicator and learn how to effectively deal with geuest!!!
The ADVANCED GUEST RELATIONS COURSE exposes participants to a broadly recognised, widely implemented strategy for managing and maintaining a level of customer service at the highest level of service delivery.
The purpose of the course is to provide students with fundamental theoretical and practical knowledge in various concepts of customer relationship management which are necessary when interacting with both local and international guests.
The course syllabus was designed and is presented by industry specialists and professionals in the field of neuro-
This course has the potential to turn lodges around and make members of hospitality teams reach their full potential in service delivery.
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