Guest Relations Courses

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African bush  TRAINING     “Ex Africa Semper Aliquid Novi”

Field Guide & Hospitality Management School

OFFERING FULLY ENDORSED QUALIFICATION COURSES AND ACCREDITED SKILLS PROGRAMME CERTIFICATES...

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TAKING SERVICE DELIVERY TO THE NEXT LEVEL OF SERVICE EXCELLENCE...


Become a master communnicator and learn how to effectively deal with geuest!!!


The ADVANCED GUEST RELATIONS COURSE exposes participants to a broadly recognised, widely implemented strategy for managing and maintaining a level of customer service at the highest level of service delivery.


The purpose of the course is to provide students with fundamental theoretical and practical knowledge in various concepts of customer relationship management which are necessary when interacting with both local and international guests.


The course syllabus was designed and is presented by industry specialists and professionals in the field of neuro-dynamics; and focuses extensively on inter-personal relations, advanced communication and how to deal with guest in the most efficient and effective way.


This course has the potential to turn lodges around and make members of hospitality teams reach their full potential in service delivery.


CONTACT US: +27 (0) 82 855 7159 | africanbushtraining@gmail.com


DURATION & COST: 7 Days | R 7 700:00 per student

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WHO IS IT FOR?

Career Orientated Individuals, Lodge Managers & Hospitality Staff

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ADVANCED GUEST RELATIONS COURSE

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